Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@elyannacouture.com.au.

You will have to pay a return shipping fee at your local Post Office or kindly drop off at pick up location. 

You can always contact us for any return question at contact@elyannacouture.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and rectify it.

Exceptions / non-returnable items
We ask that you carefully choose your headwear/hijab/scarf/undercaps. For hygiene purposes, we are unable to return or exchange for change of mind. We would be happy to help you prior to your purchase with any questions about our products.

We do not offer credit or exchange for change of mind purchases on sale items.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
When needing to exchange, please contact us first as we will need to provide a return address. All exchanges are sent at customer’s expense, and we will then send you the correct item/size once the return has been accepted. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@elyannacouture.com.au.